Welcome to the Dust To Green FAQ page! Here, you'll find answers to some of the most commonly asked questions about our eco-friendly cleaning services. If you have any other queries, feel free to contact us!

1. What services does Dust To Green offer?

We offer a range of eco-friendly residential and commercial cleaning services, including:

• Regular cleaning (weekly, bi-weekly, or monthly)

• Deep cleaning

• Move-in/move-out cleaning

• Post-construction cleaning

• Office and commercial cleaning

• End-of-tenancy cleaning

Our cleaning services are designed to be environmentally friendly, using non-toxic, biodegradable products that are safe for you, your family, and the planet.

2. Are your cleaning products eco-friendly?

Yes! At Dust To Green, we pride ourselves on using only eco-friendly, non-toxic cleaning products. We avoid harsh chemicals, and all of our products are biodegradable, safe for the environment, and gentle on surfaces. We are committed to sustainability in every aspect of our business.

3. How can I book a cleaning service?

Booking a cleaning service with us is easy! You can:

• Visit our website and send us a form so we can contact you with a quote.

• Call us directly at +64 2108354486

• Send us an email at info@dusttogreen.com with your service request and preferred time.

4. How much do your cleaning services cost?

Our prices vary depending on the size of the property, the type of service required, and the frequency of cleaning. Please contact us for a personalised quote, and we'll be happy to provide an estimate based on your specific needs.

5. Do you offer one-time cleaning services?

Yes! We offer both one-time and regular cleaning services. Whether you need a deep clean or a special cleaning for an event or move-in/move-out, we’re happy to accommodate your needs.

6. Can I request specific cleaning tasks?

Absolutely! When you book a cleaning service, you can let us know any specific cleaning tasks or areas that need extra attention. Our cleaners will tailor the service to your needs.

7. Are your cleaning staff insured and trained?

Yes, all of our cleaning staff are fully trained and insured. We ensure that our team members are knowledgeable about eco-friendly cleaning techniques and products, and they follow strict safety protocols to protect your home and workplace.

8. How do I prepare for a cleaning appointment?

To ensure the best results, please:

• Clear any personal or valuable items from surfaces.

• Let us know if there are any specific areas that require attention.

• Ensure that access to the property is available for our cleaning team.

If you have pets, we recommend informing us beforehand so that we can take any necessary precautions.

9. Do you clean offices and commercial spaces?

Yes! We offer professional cleaning services for offices, retail stores, and other commercial spaces. Our eco-friendly approach is perfect for businesses looking to maintain a clean and sustainable workspace.

10. How can I cancel or reschedule my cleaning appointment?

If you need to cancel or reschedule, please contact us at least 24 hours in advance to avoid any cancellation fees. You can reach us via email or phone to make changes to your booking.

11. Do you offer eco-friendly cleaning supplies for clients?

We bring all of our own eco-friendly cleaning supplies, so you don’t need to worry about providing anything. All of the products we use are non-toxic and environmentally safe.

12. Is Dust To Green available for emergency cleaning services?

While we prefer scheduled bookings, we understand that sometimes emergencies happen. Please contact us directly to inquire about our availability for last-minute or urgent cleaning services, and we will do our best to accommodate your request.

13. How do you ensure the quality of your cleaning services?

We are committed to delivering high-quality cleaning services. Our team follows a detailed checklist for every job, and we regularly inspect our work to ensure the highest standards. We also encourage client feedback to continuously improve our services.

14. Do you offer discounts or loyalty programs?

Yes! We offer various discounts for first-time customers and loyalty programs for regular clients. Please contact us for more information about ongoing promotions.

15. Is your cleaning service pet-friendly?

Yes! We understand that pets are a part of the family. Our cleaning products are safe for pets, and we ensure that they are well-treated during our visit. If you have specific concerns, please let us know ahead of time, and we’ll make the necessary arrangements.

16. What areas do you service?

We primarily offer our cleaning services in the Auckland region. If you're located outside of Auckland, please contact us to confirm availability in your area.